Refund & Return Policy
At Cyber Bespoke, we prioritize customer satisfaction and strive to provide high-quality products. However, if you’re not completely satisfied with your purchase, our refund and return policy is designed to make the process as smooth as possible. Below are the terms and conditions for returns, refunds, and exchanges.
Return Time Frame
We offer a 7-day return window from the date of delivery. If 7 days have passed since you received your item, unfortunately, we will not be able to offer you a refund or exchange.
Condition of Items for Return
To be eligible for a return, the item must meet the following criteria:
- Unused: The product should not have been worn, washed, or altered in any way.
- Original Condition: The item must be in the same condition as when you received it.
- Original Packaging: It should be returned in its original packaging, with all tags, labels, and any accessories intact.
Eligible Reasons for Returns and Refunds
We accept returns and provide refunds for the following reasons:
- Product Defects: If you receive an item with manufacturing defects, such as loose threads, tears, or any production-related errors, we will happily accept a return.
- Poor Quality: In cases where the print quality is substandard (blurred, faded, peeling, or incorrect colors compared to product images), you are eligible for a refund or replacement.
- Incorrect Size: If the item you received does not match the size you ordered according to our size guide, we will provide an exchange or refund.
- Delayed Shipping: If your order does not arrive within 20 days after the estimated delivery time, you may request a refund.
- Product Mismatch: If the product you received differs significantly from the description, images, or product information on our website, we will offer a full refund or exchange.
Non-Returnable Items
Certain items may not be eligible for return or refund, including but not limited to:
- Customized or personalized items, unless they are faulty or significantly different from the product description.
- Items that show obvious signs of use or are damaged after delivery (due to reasons other than manufacturing defects).
Refund Process
If you’re not satisfied with your purchase due to one of the eligible reasons listed in our policy (such as product defects, incorrect size, poor quality, etc.), we will work with you to resolve the issue. Here’s how to initiate a return or exchange:
1. Contact Customer Service
- Email our customer service team at cyberbespoke@gmail.com within 7 days of receiving your order.
- Make sure to provide your order number and a detailed explanation of the issue.
2. Provide Supporting Photos (If Applicable)
If the issue involves a product defect, poor quality, or a product mismatch, include clear photos of the product that clearly show the problem.
3. Request Review
Once your request has been submitted, our customer service team will review your request and verify the details.
4. Response from Cyber Bespoke
Within 2 business days, our team will get back to you with further instructions. This may include directions for returning the item or next steps for an exchange or refund.
5. Processing Your Refund or Exchange
After receiving and inspecting the returned item (if applicable), we will process your refund or send out your exchange as quickly as possible.
Return Shipping
Customers are responsible for the shipping costs associated with returning the product, except in cases where the return is due to product defects, incorrect size, or product mismatch. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Contact Us
If you need to return an item, please contact us at cyberbespoke@gmail.com. Our customer service team will guide you through the process and provide the necessary return instructions.
Thank you for shopping at Cyber Bespoke. We are committed to delivering quality products and ensuring your shopping experience is satisfying!
